Shipping Policy

1. Who you are buying from

12V Overland & Accessories (Registration Number 2026/517874/07) is an e-commerce retail business. Every item on this website is sold by us directly to you as the customer — we are not a marketplace and no third-party vendors list, sell or ship products through this store. All stock, new and pre-owned, is bought and owned by us before it is offered for sale.

2. Order processing

• Orders are placed and paid for on this website (secure Paystack checkout, ZAR) or directly with the owner on WhatsApp.
• Orders are confirmed and prepared within 1–2 working days of payment clearing.
• Larger items such as rooftop tents, drawer systems and suspension kits may take longer to prepare or may be collected by arrangement.

3. Delivery areas & timelines

• We deliver throughout South Africa using reputable national couriers.
• Main-centre deliveries typically arrive within 2–5 working days of dispatch; outlying areas may take 5–10 working days.
• Collection can be arranged directly with the owner on WhatsApp at no delivery charge.

4. Shipping costs

• Shipping is quoted per order based on the size, weight and destination of the items — we confirm the delivery cost with you before dispatch.
• Oversized items (tents, awnings, drawer systems) are quoted individually.
• Any import duties or additional charges for deliveries outside South Africa are for the customer's account.

5. Tracking & receiving your order

• Once dispatched, we send you the courier's tracking details on WhatsApp or by email.
• Someone must be available at the delivery address to accept and sign for the order.
• Please inspect your order on delivery and report any damage or missing items to us within 48 hours.

6. Failed or returned deliveries

If a delivery fails because the address was incorrect or nobody was available to receive it, the courier's re-delivery fee is for the customer's account. Undelivered orders returned to us are refunded less the shipping and handling already incurred. Returns and refunds are handled under our Returns & Refunds policy.