Privacy Policy

1. Who we are

12V Overland & Accessories ("12V Overland", "we", "us") is a South African business supplying overlanding and 4x4 gear — both new and trail-tested second-hand — and providing professional 12V installations, dual battery and Victron systems, trailer wiring, suspension fits and custom drawer builds. All communication and orders are handled directly with the owner via WhatsApp.

2. Information we collect

• Contact details you provide when placing an order or requesting a quote: name, phone number, email and delivery address.
• Order details: the items, quantities and amounts you buy, and the payment status returned by our payment processor, PayFast.
• Messages you send us on WhatsApp, so we can answer enquiries, arrange fitment and support you after the sale.
• Basic technical information collected automatically when you visit the site, such as browser type and pages viewed, used only to keep the site running and secure.

3. How we use your information

• To process and fulfil your orders, arrange shipping or fitment, and contact you about your purchase.
• To respond to enquiries, quotes and service requests sent via WhatsApp, email or the website forms.
• To keep a record of transactions for accounting, tax and warranty/return purposes.
• To improve the site and the gear and services we offer.

4. Payment processing

We do not store your card or banking details. All online payments are handled by PayFast, a PCI-DSS compliant South African payment gateway. PayFast processes your payment securely and sends us a confirmation of the transaction. Please review PayFast's own privacy policy for details on how they handle your payment information.

5. Sharing your information

We do not sell or rent your personal information. We only share your details where necessary to fulfil your order — for example with the courier or transporter delivering your gear, or with PayFast to process your payment. We may disclose information where required by law.

6. How long we keep your data

We keep your order and contact records for as long as needed to provide our services and to meet South African legal, tax and accounting requirements. If you ask us to remove your details, we will delete what we are not legally required to keep.

7. Your rights

• Request access to the personal information we hold about you.
• Ask us to correct information that is inaccurate or out of date.
• Ask us to delete your information, where the law allows.
• Opt out of any future marketing messages at any time.

8. Security

We take reasonable steps to protect your information against unauthorised access, loss or misuse. However, no method of transmission over the internet is fully secure, and we cannot guarantee absolute security.

9. Changes to this policy

We may update this policy from time to time. The updated version takes effect as soon as it is posted on this page, with the revised "last updated" date above.