Returns & Refunds

1. Our promise

We want you to be happy with your gear. This policy sets out how returns, refunds and exchanges work at 12V Overland. Because all communication is handled directly with the owner on WhatsApp, the quickest way to resolve any issue is to message me as soon as a problem comes up.

2. New products

• New, unused items in their original packaging may be returned within 7 (seven) days of delivery for a refund or exchange, provided they are in resaleable condition.
• New products that are faulty or defective on arrival will be replaced or refunded — contact me on WhatsApp with details and photos within 7 days of delivery.
• Items that carry a manufacturer's warranty remain subject to that warranty; warranty claims after the 7-day window are handled through the manufacturer where applicable.

3. Second-hand / trail-tested gear

• Second-hand gear is sold as-is and honestly graded, with its condition and wear level disclosed before sale.
• Because it is pre-owned, second-hand items are sold voetstoots and are generally not returnable unless the item was materially misdescribed.
• If an item does not match the description you were given, contact me on WhatsApp within 48 hours of delivery and we will sort it out.

4. Custom builds & installations

Custom drawer systems, 12V installations and other bespoke builds are made or fitted to your specification and are therefore non-refundable once work has begun. Our workmanship is guaranteed against defects in our own work — if something we fitted fails, message me and I will put it right.

5. How to start a return

• Message me on WhatsApp with your order details and a description (and photos where possible) of the issue.
• I will confirm whether the return is approved and arrange how the item comes back to me.
• Items must be returned in the condition you received them, with any accessories and packaging included.

6. Refunds

• Approved refunds are issued back to your original payment method via Paystack, typically within 7 working days of the returned item being received and inspected.
• Shipping costs are generally non-refundable, and return shipping is the buyer's responsibility unless the return is due to our error or a defective item.
• For WhatsApp orders paid by arrangement, refunds are handled directly with the owner.

7. Exchanges

If you would prefer an exchange for a different size, model or item, message me on WhatsApp. Where stock allows, I will swap the item and adjust any price difference with you.

8. Damaged or missing deliveries

If your order arrives damaged, or something is missing, please let me know on WhatsApp within 48 hours of delivery with photos so I can raise it with the courier and make it right.